SHIPPING & RETURNS
Velez by Vesna ships within the United States and Puerto Rico. We regret that we are unable to ship to international addresses at the moment and apologize for any inconvenience.
We ship most orders via the United States Postal Service. Your shipping costs are automatically calculated at checkout. Orders are only shipped during business days, from Monday to Friday, excluding holidays. All orders placed before 12:00 P.M CST, will be processed the same business day. All orders placed after this time, will be processed the following day.
All items must be returned new, unused and in their original packaging up to 30 days upon delivery. We accept returns only for merchandise that was purchased directly from velezbyvesna.com. Please note that the original shipping charges incurred at the time of purchase are non-refundable. For damaged items, if damage occurred to the item(s) in your shipment, please notify Customer Service within five (5) business days of receipt via email.